Services
Focused expertise across four pillars of operational excellence. Each engagement is tailored to your specific context and challenges.
Operational Efficiency & Execution
Build an operating model that scales. I help teams establish clear ownership, effective cadences, and execution patterns that reduce friction and improve velocity.
Key Deliverables
- Operating model assessment and redesign
- Ownership matrix and RACI clarification
- Meeting and cadence optimization
- Escalation path design
- Cross-team coordination frameworks
Metrics, Dashboards & 'Single Source of Truth'
Stop guessing. I create dashboards and reporting systems that give leadership visibility and teams accountability—built on metrics that actually matter.
Key Deliverables
- KPI definition and metrics hygiene audit
- Executive dashboard design
- Team-level operational dashboards
- Data quality and consistency improvements
- Automated reporting pipelines
Jira Workflow & Ticket Hygiene
Tame the backlog. I optimize intake, prioritization, and workflow automation so your team spends less time on ticket management and more time on real work.
Key Deliverables
- Intake process redesign
- Prioritization framework implementation
- Workflow automation rules
- Hygiene scoring and tracking
- SLA and escalation configuration
Practical AI for Ops
AI that works in the real world. I implement targeted AI solutions for triage, classification, and correlation—not hype, just measurable improvement.
Key Deliverables
- Triage assistance automation
- Ticket classification and routing
- Incident summarization
- Alert correlation concepts
- AI readiness assessment
Engagement Models
Choose the format that fits your timeline and needs.
Operational Clarity Sprint
2-week intensive engagement
A focused sprint to diagnose your operational challenges and deliver actionable recommendations with immediate impact.
Deliverables
- Current-state operational map
- Top bottleneck identification
- Dashboard & reporting pack
- 30/60/90 day action plan
Advisory Retainer
Ongoing partnership
Continuous guidance and support as you implement improvements and navigate new challenges.
Includes
- Weekly or biweekly check-ins
- KPI review and optimization
- Roadmap guidance
- On-demand async support
Let's discuss your challenges
Every engagement starts with understanding your specific context. Book a call to explore how I can help.